Frequently Asked Questions (FAQs)

Ordering and Shipping

1. What forms of payment do you accept?

  • We accept a wide range of payment methods, including all major card providers such as Visa, Mastercard, American Express, Discover, Diners Club, and Maestro. Additionally, we support Union Pay, Shop Pay, Apple Pay, and Google Pay for your convenience.

2. My address has an error what can I do?

  • If there's a mistake in your address, please contact us immediately, as we're unable to amend the address once your order has been processed by our warehouse. To get in touch, please use our contact form at the bottom of this page.

3. When will my order be shipped?

  • We aim to ship all orders on the same working day if they are placed before 1pm (Monday to Friday). Please note, delays can occasionally occur during busy periods and bank holidays.

4. How can I get expedited shipping for my order?

  • All our shipping methods available to you will be presented on checkout.

5. Can I cancel/amend my order?

  • If your order has not been picked yet we may be able to cancel it for you but we are unfortunately unable to accommodate changes to your order once it has been placed. Please contact us immediately via the contact form at the bottom of this page if you wish to cancel.

6. How can I track my order?

  • When your order is dispatched, you will receive an email with your tracking details. If you can't find it, please also check your junk/spam folder in case it has been redirected there by mistake.

7. My tracking link isn’t working.

  • Occasionally, it may take up to 24 hours for the courier to scan your parcel into their system. After it has been scanned, you will be able to track your parcel's progress.

8. Do you offer gift wrap options?

  • At present, we unfortunately do not offer gift wrapping options.

9. Can I combine Postage costs on more than one order?

  • Unfortunately, we are unable to add items to orders once they have been placed, meaning we cannot combine postage costs for separate orders.

10. My order is late or missing what can I do?

  • If your order hasn't arrived within the anticipated timeframe and there have been no recent updates to the tracking information, please contact us so we can investigate this for you.

11. What is the status of my order?

  • If you created an account with us when placing your order, you can view your order status on your orders page. If you don't have an account, we will send you an email once your order has been dispatched.

12. Where is my order confirmation?

  • Order confirmations are automatically issued upon checkout. If you haven't received yours, please check your junk/spam folder as it may have been mistakenly directed there. If it's still not visible, do get in touch with us, and we will investigate the matter for you.

Returns & Refunds

1. What is your returns policy? 

  • You are welcome to return any items in new and unused condition within 30 days of delivery, except for patterns and digital downloadable items.Please be aware that we will refund only the cost of the goods; original postage costs will not be refunded. Make sure you return products with suitable packaging.

2. How long will my refund take? 

  • If a refund is processed for your order, please allow up to 10 business days for the funds to be credited back to your account.

3. Can I exchange an item?

  • You are welcome to exchange any items in new and unused condition within 30 days of delivery, except for patterns and digital downloadable items.

Still got a question?

Contact Us